Leadership

Meet the team of industry experts who lead the way

John Johnson
Chief Executive Officer
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John Johnson
Chief Executive Officer
John was appointed Chief Executive Officer of DUAL North America in October 2021. He is responsible for leading DUAL North America's management and underwriting teams' growth and profitability, along with driving strategic vision for the company. John has 30 years of insurance and management experience. Prior to his current role, John was at Align Financial Holdings, LLC where he held roles as Group President as well as President of Catalytic Risk Managers and Align General. John graduated from the University of Southern California, Marshall School of Business with a B.A. in Finance.
619-333-2503
Kris Finsel
Chief Financial Officer
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Kris Finsel
Chief Financial Officer
Kristopher joined DUAL North America in April 2020 as the Finance Director and in 2021 was appointed Chief Financial Officer. His principal responsibilities relate to corporate accounting and reporting, financial planning and analysis, and various other corporate initiatives. Prior to joining DUAL, Kristopher had 16 years of experience working with both Life and P&C carriers in various assurance and advisory capacities and more recently as the Vice President - Controller of Scottish Re (U.S.), Inc. from 2011-2020. Kristopher is licensed in North Carolina as a certified public accountant and holds a Master of Accountancy from the University of North Carolina Charlotte.
973-631-7575 x 191
Michelle Roccoforte
Chief Financial Officer, Align Financial Holdings
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Michelle Roccoforte
Chief Financial Officer, Align Financial Holdings
Michelle is responsible for leading the corporate accounting and financial operations teams as Chief Financial Office of Align Financial Holdings, a DUAL North America group of companies. Michelle has 30 years of insurance accounting experience both in corporate and premium accounting with expertise in implementation of cash reconciliation, online payment systems, and commissioning systems for streamlining and automation of cash flow processes. Michelle is licensed in California as a Certified Public Accountant and graduated from San Diego State University with a Bachelor of Science degree in Accounting.
619-277-2889
Jerry Batcheller
Chief Operating Officer
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Jerry Batcheller
Chief Operating Officer
Jerry was appointed Chief Operating Officer of DUAL North America in 2021. Jerry's responsibilities include overseeing operational policies, procedures and day-to-day operations; overseeing budgeting, planning, maintenance, and efficiency for operations and IT infrastructure; enforcing company standards and compliance; and managing hiring and staffing as required for operations and IT. Prior to his current position, Jerry held the Chief Operating Officer role at Align Financial Holdings and previously held positions of increasing responsibility during his 21 years at Arrowhead Insurance Agency, Inc. Jerry graduated from San Diego State University with a Bachelor of Science in Finance and holds an active P&C and Surplus Lines license in all 50 states.
619-888-8013
DeChelle Summers
Deputy Chief Operations Officer
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DeChelle Summers
Deputy Chief Operations Officer
DeChelle is Deputy Chief Operations Officer of DUAL North America and is responsible for supporting the operational efficiencies of all DUAL companies and leading integration initiatives of the combined DUAL companies. DeChelle has been in the insurance industry since 2016, previously holding the roles of Operational Director and Financial Controller at DUAL. Prior to her time at DUAL, she held positions across various industries. DeChelle received a Bachelor of Science in Aeronautics from Parks College of Saint Louis University, a Master of Business Administration at the University of Phoenix, and is a Certified Management Accountant.
973-631-7575 x 157
Rick Becker
Chief Information Officer
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Rick Becker
Chief Information Officer
Rick was appointed Chief Information Officer of DUAL North America in 2021. His responsibilities include software development and the strategic leadership of StreamLign, strategic oversight of application integrations, and business intelligence and information management including reporting, analytics, bordereau and data warehousing. Prior to joining DUAL, he held the role of President of StreamLign, the FinTech division of Align Financial Holdings, and excelled for decades in executive positions with Arrowhead, AAA, and MAPFRE. A proud graduate of SDSU with a degree in Information Systems, Rick has held leadership roles in IT, System Development, Business Intelligence Distribution, Operations, and Product Development and Pricing.
925-408-6074
Jon Knouse
Chief Commercial Property Officer
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Jon Knouse
Chief Commercial Property Officer
Jon was appointed Chief Property Officer of DUAL North America in 2021. Jon is responsible for all underwriting strategies, decisions, proficiency, development, and performance across all property lines. He works in partnership with Property Division Presidents to ensure results are achieved consistent with outlined objectives and business strategies. Prior to his current role, Jon served as the Chief Underwriting Officer of Catalytic Risk Managers and previously held the role of President at Western Re for eight years. He has also held positions at North Shore Management Associates and Rollings Burdick Hunter (Aon). Jon graduated from the University of Missouri in 1989 with a Bachelor of Journalism degree and a U.S. History minor.
847-987-0819
Andy Swindall
Chief Personal Lines Officer
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Andy Swindall
Chief Personal Lines Officer
Andy was appointed Chief Personal Lines Officer of DUAL North America in 2021. Andy oversees strategy, underwriting, and performance of all DUAL North America personal lines products including wholly owned subsidiary NALICO General. Andy previously served as President of NALICO General Agency, and he formerly held executive positions at ReAlign Capital Strategies and Personable Holdings, Inc. He helped form Align General Insurance Agency in 2003 after eleven years at Arrowhead General Insurance Agency. A graduate from U.C. San Diego, Andy achieved degrees in Economics and Law & Society.
619-889-2894
Rod Eldred
Chief Claims Officer
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Rod Eldred
Chief Claims Officer
Rod was appointed Chief Claims Officer of DUAL North America in 2021. Rod oversees two wholly owned TPA's: Catalytic Claims Services, which handles the majority of DUAL's property claims, and Align Claims Services, which handles various types of casualty claims associated with DUAL's underwriting programs. Rod is also responsible for the strategy, underwriting, and performance of two programs: Commercial Auto and Workers Compensation. Prior to his current role, Rod spent ten years leading Align's Specialty Automobile and Worker's Compensation division in the Western United States. He formerly held positions of increasing responsibility at the Berkshire Hathaway Insurance Group, becoming President at Berkshire Hathaway Homestate Companies in Omaha, Nebraska. He has also held various underwriting and management positions at Crum and Forster.
678-231 2848
Ryan O'Connor
Chief Marketing & Business Development Officer
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Ryan O'Connor
Chief Marketing & Business Development Officer
Ryan was appointed Chief Marketing and Business Development Officer of DUAL North America in 2021. Ryan is focused on centralizing marketing management initiatives across all DUAL programs, creating brand awareness strategies, and improving technological enhancements for increased efficiencies and productivity for DUAL producers. Prior to his current role, Ryan served as President of Deposit Choice, a subsidiary of Align Financial, and he has held a number of leadership positions over 25 years in the insurance industry, from Chief Marketing Officer at Arrowhead General Insurance Agency to President of Prospect Insurance Agency, part of Palomar Holdings.
619-693-8550
Kimberly Jenkins
Head of Strategic Planning
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Kimberly Jenkins
Head of Strategic Planning
Kimberly was appointed Head of Strategic Planning for DUAL North America in 2021. She works with the executive team and division leaders to identify, evaluate, recruit and launch new programs onto the DUAL platform. She also works closely with leadership to identify opportunities to expand existing programs and teams leveraging their strong expertise and position in the market. In addition to exploring new program and expansion opportunities, Kimberly works with leadership to define the company's annual strategic initiatives to ensure growth goals are achieved.
813-375-2098
Jim Jinhong
Head of Capacity & Product Development
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Jim Jinhong
Head of Capacity & Product Development
Jim was appointed Head of Capacity and Product Development for DUAL North America in 2022. His responsibilities include leading a strategic and balanced deployment of partner capacity across the enterprise and developing new products in support of an ever-changing marketplace. Prior to his current role, Jim served as Executive Vice President of Underwriting & Business Development for NBIS and contributed over 20 years to NBIS where he drove program diversification through organic growth. He has over 25 years of experience in the commercial insurance industry. Jim attended the University of Washington Business School and Shoreline College and majored in Management and Marketing.
770-257-1116
Lacey Rittenour
Head of Human Resources
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Lacey Rittenour
Head of Human Resources
Lacey joined the DUAL team in June of 2022, as Head of Human Resources at DUAL North America. Lacey leads the DUAL Human Resources team in the development and delivery of our key initiatives in recruitment, people & organization development, and HR operation initiatives in the U.S. Prior to joining DUAL, Lacey spent nearly five years with Qualcomm in various leadership roles, most recently holding the position of Senior Manager, Human Resources. She holds a Bachelor of Arts in Psychology and a Master of Science in Industrial and Organizational Psychology from San Diego State University.
619-780-5100
Katherine Billingham
General Counsel
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Katherine Billingham
General Counsel
Katherine joined DUAL North America as General Counsel in 2019 and is responsible for leading DUAL North America's legal department as well as providing strategic support to senior management, the Board and other stakeholders. Katherine has 40 years of experience in the industry, working with both P&C and Life insurance and reinsurance companies, and both as in-house counsel and in private practice, most recently serving as Deputy General Counsel at Scottish Re (U.S.), Inc. She holds a B.A from S.U.N.Y. Plattsburgh and a J.D. Stetson University College of Law, and is licensed in North Carolina, Florida and Ohio.
973-631-7575 x 210